Privacy Policy
At Fresco Foodservice Glasgow, we value the trust you place in our business when you choose to shop with us. We are committed to providing you with top-quality service and products while ensuring a positive shopping experience. Protecting your personal data, which we collect from you, is one of our primary responsibilities.
This privacy policy outlines how we collect, protect, use, and disclose the personal information we gather from you when you interact with our website at www.frescofoodservice.co.uk any other websites we operate, or when you communicate with us over the phone or in person. Please note that Fresco Foodservice Glasgow reserves the right to make changes to this policy by updating this page.
Your Personal Data: When you open an account with us, whether it's over the phone, online, or in person at one of our branches, we will require certain basic personal information from you. This information is necessary for us to provide you with the best possible service. We handle all your information in accordance with the terms and conditions of this privacy policy, ensuring compliance with the General Data Protection Regulation.
By providing your personal information on our website, you acknowledge and accept that we may retain and process your information, including sharing it with third-party companies that process data on our behalf.
Data Collection and Purpose: We collect data through various means to operate and improve the services we offer you. The following outlines how we gather information:
- When you register with us on our website, we ask for personal information such as your first name, middle name, last name, address (business or residential), contact details (including email addresses and phone numbers), and your position in the company. We store this information in our database to recognize you as our customer, provide services to you, and fulfill your orders.
- If you choose to pay online for your orders, we may request payment card information. However, we do not store any payment card details.
- We maintain a record of your purchase history to enhance your shopping experience by facilitating quicker access to products you regularly purchase.
- Correspondence sent via email is logged to help us address any issues you may have encountered with our products or services.
- For monitoring and quality control purposes, telephone calls made to our Customer Service Helpline may be recorded.
- We may collect information about you from third-party service providers, such as credit reference agencies, to establish you as a trusted customer.
Additionally, we gather technical information, including Internet protocol (IP) addresses, login information, browser details, time zone settings, screen resolution, operating systems, and platform information. We also collect information about your visits to our website, such as Uniform Resource Locators (URLs), page response times, clickstream data, page interaction information, and browsing methods.
Cookies: To distinguish you from other users of our site, we utilize cookies. A cookie is a small piece of data sent from a website and stored on a user's computer by their web browser during browsing sessions. Here's how we use cookies:
- We employ cookies for analytics purposes, such as Google Analytics and Microsoft Application Insights, among others.
- Content delivery partners we work with may use cookies to enhance the delivery of images and content.
- By continuing to use our sites, you consent to the use of cookies.
- Please note that this privacy policy applies solely to our sites and does not extend to any other websites linked on our sites. We have no control over and are not responsible for the actions of third parties operating those sites. We recommend reviewing the privacy policy of any linked website.
Data Usage: We only use your personal information for the following purposes:
- Registering you as a customer.
- Processing and fulfilling your orders, and providing our products and services to you.
- Planning and managing our business activities.
- Addressing your requests and inquiries.
- Analyzing shopping behaviors and preferences to improve our services.
- Conducting statistical analysis and marketing research in an anonymized format for third parties.
- Informing you about promotions, offers, events, products, and services in line with our marketing section below.
- Enhancing our products and services.
- Preventing and detecting fraud.
- Complying with legal obligations or court orders.
- Notifying you about your orders, including updates on delivery or collection times, price changes, or outstanding queries.
- Issuing notices or corrective actions regarding our products, services, or changes to our terms and conditions or privacy policy.
- Updating you on price changes, new products, and special offers to help you find the best products we supply.
By registering an account with us, you agree that we may handle your personal information for the aforementioned purposes.
Marketing: We may contact you to provide information about promotions, product news, or updates to our catalog. This communication may cover products and services sold by us or services sold on our behalf. To unsubscribe from our marketing communications, please refer to the following details:
- Email: Click the unsubscribe link at the bottom of any marketing email or contact us at info@frescofoodservice.co.uk
- SMS: Reply with the STOP keyword to any marketing SMS.
- Postal: Information on how to unsubscribe will be included in any posted booklet, or you can email info@frescofoodservice.co.uk with your postal address.
Sharing Your Personal Information: We collaborate with external companies to process credit card payments, and we may work with third-party service providers, such as credit reference agencies, to gather information required to open a credit account for you.
If we suspect fraud or any other criminal offense, we may share your data, including your name, address, payment details, and order history, with crime prevention agencies and relevant third parties for detecting and preventing crime. These third parties may include business partners, law enforcement bodies, fraud prevention and detection service providers, as well as recipients of fraud prevention and detection services.
In cases where we intend to share your data for reasons other than those mentioned above, we will notify you and provide an opportunity to disallow the release of this information to third parties.
Data Security: We do not store any cardholder information in our database. All payment details are stored and processed by our associated partners, who comply with GDPR regulations.
Your account details are stored in our database and strictly protected with an encryption system. Only authorized personnel can access this data when necessary. We have implemented electronic, physical, and procedural safeguards to prevent unauthorized disclosure of your account information to third parties. Occasionally, we may request proof of identity before disclosing personal information.
Our websites employ high-level end-to-end encryption (HTTPS) to ensure strong encryption of communications. We regularly test our server encryption to maintain its effectiveness.
When transferring your personal information outside the European Economic Area for certain business functions, we ensure that it receives the same level of protection as within the EEA.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.
Access Request to Your Information: You have the right to access the information we hold about you. If you wish to do so, please email info@frescofoodservice.co.uk with the subject line "Subject Access Request." In your email, include your name, customer account number, and specify the type of personal data you would like to receive. Our data protection representative will respond to your request accordingly.
Modifications to this Privacy Policy
By using any of our Sites, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. We may change this Privacy Policy at any time by posting a revised version on our Sites and we therefore encourage you to periodically review this Privacy Policy to stay informed as to how we are protecting the Personal Information we collect. Your continued use of our sites constitutes your agreement to this Privacy Policy and any updates. Most current version of this policy can be found at https://www.jjfoodservice.com/PrivacyPolicy Further information If you have questions about your personal information or our privacy policy, please contact us at info@frescofoodservice.co.uk
To see all the information we have about you, and to correct any inaccuracies, write to:
Data Protection Representative
FRESCO FOODSERVICE GLASGOW
BLOCK 4 UNIT 1
COWLAIRS INDUSTRIAL ESTATE
GLASGOW,
G22 5DQ